Last updated: February 15, 2026
The following table outlines the fees for customers and businesses using Monesave services, including top-up, withdrawals, currency conversions, and smart payment rings. Please note that additional fees may apply from your bank or payment processor.
| Service | Fee Description | Fee Amount | Notes |
|---|---|---|---|
| Top-Up/Loading | When a customer loads money onto the platform | 1% of the loaded amount | Additional fees may apply from the customer's bank/payment processor (For Example Stripe or Apple pay may charge extra for instant payments) |
| Business Incoming Payment | When a business receives money into their Monesave account | 0.50% of the incoming amount | Additional fees may apply from payment processors (For Example Stripe or Apple pay may charge extra for instant payments) |
| Withdrawals | When a customer withdraws money from the platform | 1% of the withdrawn amount | Additional fees may apply from payment processors or Bank fees |
| Currency Conversion (Transfer) | When a customer transfers money from one currency to another | 0.50% of the transfer amount | This applies to conversions between cryptocurrencies or fiat currencies |
| M2M (Monesave-to-Monesave Transfers) | Transfers between Monesave users | Free | No charges apply for transfers between users on the platform on the same currency |
| Smart Payment Rings | Purchase of Monesave Smart Payment Rings | Prices vary, available at www.orukka.com | Fees for rings are separate and depend on the product chosen (Ceramic, Metals and Fine Jewellery) or Functionality (vCard, Payments or Business) |
| Card Fees (if applicable) | If offering physical or virtual cards | Varies by region | Typically includes card issuance, activation, and delivery fees |
| Cross-Border Transfers | Transfers across countries or jurisdictions | Additional fees may apply based on region and amount | Includes charges from payment processors or banks in different regions |
| Inactivity Fees | If the account remains inactive for a set period | Free! (No bank should charge for this. We will do better to provide more value for you to return.) | Often implemented to encourage user activity or for regulatory compliance |
| Foreign Exchange Fees (FX Fees) | For exchanges between different fiat currencies | Varies depending on market conditions | This is charged when performing cross-border transfers or currency swaps |
| Chargeback Fees | If a chargeback is initiated by a customer | Varies, typically 20 - 50 per chargeback on your local currency | This fee covers the cost of processing chargebacks |
| Transaction Fees for Merchants | Charges for businesses accepting payments via Monesave | 1.5% - 3% depending on business type and region | Similar to payment processor fees, depending on the merchant’s agreements |
| Custom Rewards Issuance (Business) | When businesses issue custom rewards to customers | 1% - 3% depending on volume and frequency | Based on the reward issuance structure selected by the business |
Other fintech platforms, such as PayPal, Stripe, and Square, commonly include these types of fees, which could be helpful to consider for Monesave’s fee structure:
